BYO Candle

Our BYO candles contain 100% ingredients and materials such as all-natural Soy wax, cotton wicks, and all-natural essential oils that are pet, environment, and sensitive friendly with doses that are appropriately measured for safety and conservation.

Trim the Wick: After your first burn, trim the wick to approximately 1/4 inch to ensure a clean, even burn and to prevent excessive smoke after each burn!

Initial Burn: Allow the candle to burn for at least 2-3 hours during the initial lighting to create an even wax pool across the surface of the candle. This helps prevent tunneling and ensures maximum fragrance throw.

Safety First: Always place the candle on a heat-resistant surface and away from drafts, children, pets, and flammable objects. Never leave a burning candle unattended.

Avoid Overburning: Do not burn the candle for more than 4 hours at a time. Extinguish the flame if it becomes too high or if the candle begins to smoke excessively.

Storage: Store the candle in a cool, dry place away from direct sunlight to preserve its quality and fragrance.

Recycle: Once the candle has burned down completely, you can send your container back to us to be reused! If you return your candle container you will receive a 30% off your next candle purchase!

Return and Refund Policy

At The Wicked Workshop, we strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we're here to help.

Returns

• You may return most new, unopened items within 21 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

• To initiate a return, please contact our customer service team at twworders@gmail.com to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

• Once your return is received and inspected, we will issue a refund to your original method of payment. Please allow 5-7 business days for the refund to be processed.

Exchanges

• If you would like to exchange an item for a different size, scent, or product, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will gladly replace the item at no additional cost to you or issue a refund.

Non-Returnable Items

• Personalized or custom-made items are non-returnable unless they arrive damaged or defective.

• Clearance or final sale items are non-returnable.

Contact Us

• If you have any questions about our return and refund policy, please contact our customer service team at twworders@gmail.com. We're here to assist you with any concerns or inquiries you may have.

Shipping Policy

At The Wicked Workshop, we're committed to providing fast, reliable, and affordable shipping options to our customers. Please review the following shipping policy for important information about shipping rates, delivery times, and order processing.

Shipping Rates and Delivery Times

• We offer flat-rate shipping within the United States for all orders. Shipping rates may vary depending on the destination and order size.

• Orders are typically processed and shipped within 1-3 business days after payment is received. Please note that orders are not processed or shipped on weekends or holidays.

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.

• Estimated delivery times vary depending on the shipping method selected at checkout and the destination. Standard shipping typically takes 3-7 business days for domestic orders.

International Shipping

• We currently do not offer international shipping. As we grow and move forward, we hope to offer this option in the future.

Shipping Carriers

• We partner with reputable shipping carriers such as USPS and FedEx to ensure timely and secure delivery of your orders.

Shipping Restrictions

• Some products may be subject to shipping restrictions due to their size, weight, or contents. These restrictions may vary depending on the destination and shipping method selected at checkout.

Order Tracking

• You can track the status of your order using the provided tracking number in your shipping confirmation email. If you have any questions or concerns about your order's status, please contact our customer service team at twworders@gmail.com.

Contact Us

• If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at twworders@gmail.com. We're here to help!